We want you to be happy with your GenZ Town order. Please read the following policy before requesting a return or refund.
Request period
Return or refund requests must be made within 5 days of the purchase date. Please contact GenZ Town with your order number and the reason for the request.
Eligibility
Items should be unused, unworn, unwashed, in their original condition, and returned with original tags and packaging where applicable. Some items may not be eligible for return because of hygiene, customization, final-sale status, or other product-specific restrictions.
Approval and return shipping
Do not send an item back before your request is approved. We will share return instructions after reviewing the request. Return shipping responsibility and any applicable fees will be confirmed during that review.
Refunds
After the returned item is received and inspected, approved refunds are issued to the original payment method, subject to applicable deductions and payment-provider processing times. Cash-on-delivery refunds may require a bank or digital-payment detail so the refund can be sent.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with clear photos and your order details so we can review it.
Legal rights
This policy does not limit any rights you may have under applicable consumer-protection law.